Privacy Policy

Who we are

Our website address is: https://www.pigeonholeco.co.uk

We respect and prioritise the privacy of our users. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and the choices you have regarding your data. Please read this policy carefully to understand our practices regarding your personal information.

Information we collect

We may collect the following types of personal information from you:

a. Personal Information: When you use our website or interact with us, we may collect information that can identify you personally, such as your name, email address, telephone number, and other contact information you provide voluntarily.

b. Usage Information: We collect non-personal information about how you use our website and interact with us. This includes IP addresses, browser type, referring/exit pages, device information, and other anonymous usage data.

c. Cookies and Similar Technologies: We may use cookies, web beacons, and similar technologies to collect information about your browsing activities, preferences, and other usage data. This helps us improve our services and provide a personalised experience.

How we use your information

We may use your personal information for the following purposes:

a. Providing Services: We use your information to deliver and improve our Virtual Assistant services, personalise your experience, and respond to your enquiries or requests.

b. Communication: We may use your contact information to send you important updates, notifications, and promotional offers related to our services. You can opt out of receiving promotional emails at any time by unsubscribing, or contacting us via email on lucy@pigeonholeco.co.uk.

c. Analytics and Improvements: We analyse user behavior and preferences to improve our website and Virtual Assistant service, including enhancing functionality, user experience, and security.

d. Legal Compliance: We may use your information as required to comply with applicable laws, regulations, legal processes, or governmental requests.

Embedded content

Articles on www.pigeonholeco.co.uk may include embedded content and links (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Data sharing and disclosure

We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information in the following limited circumstances:

a. Service Providers: We may engage trusted third-party service providers to assist us in delivering our services, such as hosting providers, data analytics providers, and customer support services. These providers are bound by confidentiality agreements and are only authorised to use your information as necessary to fulfill their services.

b. Compliance with Laws: We may disclose your information if we believe it is necessary to comply with applicable laws, regulations, legal processes, or governmental requests.

c. Business Transfers: In the event of a merger, acquisition, or any form of business transition, your information may be transferred as part of the assets. We will notify you before your personal information becomes subject to a different privacy policy.

Data security

We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

You must not upload any image or content which you do not hold the copyright to onto the site - pigeonhole cannot be held responsible for user generated uploads but will remove data when requested by email to lucy@pigeonholeco.co.uk

Your choices and rights

a. Opt-Out: You can choose not to receive promotional emails from us by following the unsubscribe instructions provided in our communications.

b. Do Not Track: Our website does not respond to "Do Not Track" signals. However, you can adjust your browser settings to manage cookie preferences.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through other means of communication. We encourage you to review this policy periodically to stay informed about how we handle your personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at lucy@pigeonholeco.co.uk.

By using our website and Virtual Assistant services, you signify your acceptance of this Privacy Policy. If you do not agree with this policy, please refrain from using our services.

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This Cookies Policy applies to www.pigeonholeco.co.uk and explains how we use cookies and similar technologies on our website in compliance with the applicable laws and regulations in the United Kingdom.

What are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile device) when you visit a website. They are widely used to enhance the user experience, gather information about website usage, and provide relevant content and advertisements.

Types of Cookies we use

a. Strictly Necessary Cookies: These cookies are essential for the operation of our website and enable you to navigate and use its features. Without these cookies, certain functionalities may be unavailable.

b. Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most frequently and any error messages encountered. This data is used to improve the performance and functionality of our website.

c. Functionality Cookies: These cookies allow our website to remember choices you make and provide enhanced features to personalize your experience. For example, they may remember your language preference or user preferences.

d. Targeting and Advertising Cookies: These cookies are used to deliver relevant advertisements and measure the effectiveness of advertising campaigns. They track your browsing habits across different websites and may share this information with third parties, such as advertisers.

Third-Party Cookies

We may also allow certain third-party service providers, such as analytics and advertising networks, to use cookies on our website. These providers have their own privacy policies and may collect information about your online activities over time and across different websites.

Your Consent

By using our website, you consent to the placement of cookies on your device as described in this Cookies Policy. You can manage your cookie preferences by adjusting the settings in your browser or using the cookie consent tool provided on our website.

Managing and Disabling Cookies

Most web browsers are set to accept cookies by default. However, you can typically modify your browser settings to block or remove cookies. Please note that disabling cookies may impact your ability to use certain features of our website.

To learn how to manage and control cookies, you can refer to your browser's help section or visit the following websites, depending on the browser you use:

Internet Explorer: https://support.microsoft.com/en-us/topic/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d
Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
Google Chrome: https://support.google.com/chrome/answer/95647
Mozilla Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Please note that opting out of certain cookies may affect the functionality and performance of our website.

Changes to this Policy

We may update this Cookies Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through other means of communication. We encourage you to review this policy periodically to stay informed about how we use cookies.

If you have any questions, concerns, or requests regarding this Cookies Policy, please contact us at lucy@pigeonholeco.co.uk

By continuing to use our website, you acknowledge that you have read and understood this Cookies Policy and consent to the use of cookies as described herein. If you do not agree with this policy, please refrain from using our website.

Website Terms of Use

Pigeonhole website Terms of Use

Effective as of December 2020

Welcome to the pigeonhole’s Terms of Use agreement.

For purposes of this agreement, “Site” refers to the Company’s website, which can be accessed at pigeonholeco.co.uk . “Service” refers to the Company’s services accessed via the Site, in which users can outsource their administrative tasks. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of our Site or our Service.

The following Terms of Use apply when you view or use the Service via our website located at pigeonholeco.co.uk

Please review the following terms carefully. By accessing or using the Service, you signify your agreement to these Terms of Use. If you do not agree to be bound by these Terms of Use in their entirety, you may not access or use the Service.

As listed at the beginning of the page.

WEBSITE USE RESTRICTIONS

Your permission to use the Site is conditioned upon the following use, posting and conduct restrictions: You agree that you will not under any circumstance:

access the Service for any reason other than your personal, non-commercial use solely as permitted by the normal functionality of the Service;
collect or harvest any personal data of any user of the Site or the Service
use the Site or the Service for the solicitation of business in the course of trade or in connection with a commercial enterprise;
distribute any part or parts of the Site or the Service without our explicit written permission (we grant the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly-available searchable indices but retain the right to revoke this permission at any time on a general or specific basis);
use the Service for any unlawful purpose or for the promotion of illegal activities;
attempt to, or harass, abuse or harm another person or group;
use another user’s account without permission;
intentionally allow another user to access your account;
provide false or inaccurate information when registering an account;
interfere or attempt to interfere with the proper functioning of the Service;
make any automated use of the Site, the Service or the related systems, or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure;
bypass any robot exclusion headers or other measures we take to restrict access to the Service, or use any software, technology, or device to scrape, spider, or crawl the Service or harvest or manipulate data;
circumvent, disable or otherwise interfere with any security-related features of the Service or features that prevent or restrict use or copying of content, or enforce limitations on use of the Service or the content accessible via the Service; or
publish or link to malicious content of any sort, including that intended to damage or disrupt another user’s browser or computer.

LINKS TO OTHER SITES AND/OR MATERIALS

As part of the Service, we may provide you with convenient links to Third Party website(s) (“Third Party Sites”) as well as content or items belonging to or originating from third parties (the “Third Party Applications, Software or Content”). These links are provided as a courtesy to Service subscribers. We have no control over Third Party Sites or Third Party Applications, Software or Content or the promotions, materials, information, goods or services available on these Third Party Sites or Third Party Applications, Software or Content. Such Third Party Sites and Third Party Applications, Software or Content are not investigated, monitored or checked for accuracy, appropriateness, or completeness, and we are not responsible for any Third Party Sites accessed through the Site or any Third Party Applications, Software or Content posted on, available through or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices or other policies of or contained in the Third Party Sites or the Third Party Applications, Software or Content. Inclusion of, linking to or permitting the use or installation of any Third Party Site or any Third Party Applications, Software or Content does not imply our approval or endorsement. If you decide to leave the Site and access the Third Party Sites or to use or install any Third Party Applications, Software or Content, you do so at your own risk and you should be aware that our terms and policies, including these Terms of Use, no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any Third Party Site to which you navigate from the Site or relating to any applications you use or install from the Third Party Site.

INTELLECTUAL PROPERTY

You acknowledge and agree that we and our licensors retain ownership of all intellectual property rights of any kind related to the Service, including applicable copyrights, trademarks and other proprietary rights. Other product and company names that are mentioned on the Service may be trademarks of their respective owners. We reserve all rights that are not expressly granted to you under these Terms of Use.

EMAIL MAY NOT BE USED TO PROVIDE NOTICE

Communications made through the Service’s email and messaging system will not constitute legal notice to the Site, the Service, or any of its officers, employees, agents or representatives in any situation where legal notice is required by contract or any law or regulation.

USER CONSENT TO RECEIVE COMMUNICATIONS IN ELECTRONIC FORM

For contractual purposes, you: (a) consent to receive communications from us in an electronic form via the email address you have submitted; and (b) agree that all Terms of Use, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing. The foregoing does not affect your non-waivable rights.

We may also use your email address to send you other messages, including information about the Site or the Service and special offers. You may opt out of such email by changing your account settings, using the “Unsubscribe” link in the message, or by sending an email to lucy@pigeonholeco.co.uk

Opting out may prevent you from receiving messages regarding the Site, the Service or special offers.

WARRANTY DISCLAIMER

THE SERVICE, IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, REGARDING THE SERVICE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SECURITY, ACCURACY AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY OR REPRESENTATION THAT ACCESS TO OR OPERATION OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR DOWNLOADING AND/OR USE OF FILES, INFORMATION, CONTENT OR OTHER MATERIAL OBTAINED FROM THE SERVICE. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF WARRANTY, SO THIS PROVISION MAY NOT APPLY TO YOU.

LIMITATION OF DAMAGES;

RELEASE TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE SITE, THE SERVICE, ITS AFFILIATES, DIRECTORS, OR EMPLOYEES, OR ITS LICENSORS OR PARTNERS, BE LIABLE TO YOU FOR ANY LOSS OF PROFITS, USE, OR DATA, OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, HOWEVER ARISING, THAT RESULT FROM: (A) THE USE, DISCLOSURE, OR DISPLAY OF YOUR USER CONTENT; (B) YOUR USE OR INABILITY TO USE THE SERVICE; (C) THE SERVICE GENERALLY OR THE SOFTWARE OR SYSTEMS THAT MAKE THE SERVICE AVAILABLE; OR (D) ANY OTHER INTERACTIONS WITH USE OR WITH ANY OTHER USER OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF LIABILITY, SO THIS PROVISION MAY NOT APPLY TO YOU.

If you have a dispute with one or more users, a restaurant or a merchant of a product or service that you review using the Service, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

MODIFICATION OF TERMS OF USE

We can amend these Terms of Use at any time and will update these Terms of Use in the event of any such amendments. It is your sole responsibility to check the Site from time to time to view any such changes in this agreement. Your continued use of the Site or the Service signifies your agreement to our revisions to these Terms of Use. We will endeavour to notify you of material changes to the Terms by posting a notice on our homepage and/or sending an email to the email address you provided to us upon registration. For this additional reason, you should keep your contact and profile information current. Any changes to these Terms (other than as set forth in this paragraph) or waiver of our rights hereunder shall not be valid or effective except in a written agreement bearing the physical signature of one of our officers. No purported waiver or modification of this agreement on our part via telephonic or email communications shall be valid.

GENERAL TERMS

If any part of this Terms of Use agreement is held or found to be invalid or unenforceable, that portion of the agreement will be construed as to be consistent with applicable law while the remaining portions of the agreement will remain in full force and effect. Any failure on our part to enforce any provision of this agreement will not be considered a waiver of our right to enforce such provision. Our rights under this agreement survive any transfer or termination of this agreement.

You agree that any cause of action related to or arising out of your relationship with the Company must commence within ONE year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

These Terms of Use and your use of the Site are governed by the laws of the United Kingdom, without regard to conflict of law provisions.

We may assign or delegate these Terms of Service and/or our Privacy Policy, in whole or in part, to any person or entity at any time with or without your consent. You may not assign or delegate any rights or obligations under the Terms of Service or Privacy Policy without our prior written consent, and any unauthorised assignment or delegation by you is void.

YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE, UNDERSTAND THE TERMS OF USE, AND WILL BE BOUND BY THESE TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT THESE TERMS OF USE TOGETHER WITH THE PRIVACY POLICY REPRESENT THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN US AND THAT IT SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN US RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.