Hi, I'm Lucy.
Senior ops,
just for you.
Fifteen years in operations taught me a useful thing: the work that drains a small business owner isn't the strategy or the selling. It's the inbox, the invoicing, the half-finished SOPs, the calendar Tetris.
I started Pigeonhole to take that off people's plates — properly, the way a senior team-mate would. Not a faceless agency. Just me, a notebook, and a quiet obsession with making things work.
Three things I won't budge on.
The principles below decide every email I send and every process I build. They're the reason most clients stay year on year.
- 01
Quiet competence over showy retainers.
I'd rather over-deliver this month than lock you into next year. Cancel anytime, no theatrics.
- 02
Treat your business like my own.
If something's broken in your process, I'll flag it — even when fixing it means less work for me.
- 03
Document everything.
Whatever I learn about your business goes into shared SOPs. The next person you hire will thank you.
Registered, insured, accountable.
- ICO registration
- ZB588994
- Insurance
- PolicyBee
- Member of
- Society of VAs
- Based in
- Cornwall, UK